privacy policy
These privacy policies describe how I collect, use and share information, and when, when you order from me.
The information I collect
To process your order, you must provide me with certain information, including your name, email, postal address, payment details, as well as the description of the product you are ordering. You can also decide to communicate certain additional personal information to me (for an order of personalized clothing for example), by contacting me directly.
Why I need your information and how I use it
I rely on a certain number of legal bases to collect, use and share your information, and in particular:
to provide you with my services, for example when I use your information to process your order, resolve a dispute or provide customer service;
when you have given me your explicit consent, which you can revoke at any time, for example by subscribing to my newsletter;
if necessary, to comply with a legal obligation, a legal judgment or in connection with a request from the justice system, for example the fact of keeping information concerning your purchases within the framework of tax legislation; and
if necessary, to serve my legitimate interests, in the event that these legitimate interests are not invalidated by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you have requested of me and in my legitimate interest to improve these services.
Sharing and dissemination of information
Information about my customers is important to my business. I only share your personal information for a very limited number of reasons, as well as in a limited number of circumstances such as:
Service providers. I use certain third parties in which I trust to carry out certain actions or provide certain services intended for my shop - transport companies, for example LaPoste. I may have to share your personal information with these third parties, but only that which is essential for the provision of these services.
.The respect of the legislation. I may have to collect, use, store and share your information if I believe in good faith that it is necessary and reasonable to: (a) respond to a legal process or request from the state; (b) enforce my agreements, conditions or regulations; (c) prevent, investigate or manage any fraud or other illegal activity, or any technical or security problem; or (d) protect the rights, property and safety of my clients or others.
Data retention
I keep your information only as long as necessary to provide you with my services and for the purposes set out in my privacy policies. I may also have to keep this information to comply with legislative and legal obligations, resolve disputes and enforce my commitments.
Your rights
If you are a resident of certain territories, and in particular of the European Union, you have certain rights relating to your personal information. Some of these rights apply generally, and others only in limited cases. These rights are described below:
To access. You may have the right to access the personal information I hold about you and to receive a copy by contacting me. You will find my contact details below.
Modify, restrict, delete. You may also have the right to modify your personal information, to restrict my use of it or to delete it. Apart from exceptional circumstances (if for example I had to keep the data linked to my shop for legal reasons), I will generally delete your personal information on request.
To oppose. You can object to 1) that I process some of your information within the framework of my legitimate interests and 2) the receipt of marketing messages from me after having expressly consented to receive them. In these specific cases, I will delete your personal information unless I have legitimate reasons for continuing to use it, or in cases where it is necessary for legal reasons.
To complain. If you live in the European Union and wish to express concern about my use of your information (and without prejudice to other rights which you may benefit from), you can do so with your local data protection authorities.
How to contact me
Under the European data protection law, the undersigned, Florence Cugny, am the data controller with regard to your personal information. For any question or concern, you can contact me on my email florence.cugny@gmail.com. You can also send me a postal mail at the address:
Tramplemousse - Florence Cugny
87 avenue de Fronton
31200 Toulouse
FRANCE
